Testimonials

"Tiffany is exceptional at fostering connection (her project teammates always feel seen and appreciated) as well as creatively sparking collaboration (her approach to group projects is dynamic and engaging).

Within the product org, we've benefited from the holistic and strategic ways she applies research insights. Tiffany is constantly thinking about the implications of the feedback she’s learned from customers and coming up with generative solution paths that are bold and compelling. She doesn’t “stay in her lane” but thinks broadly about how Mercari could be better for more people.

I can't recommend Tiffany highly enough; she'd be an asset to any team in any capacity (truly, I think she could learn any function and excel at it. She's the ultimate go getter!)."

Thea Lee, UXR Manager

"With her solid background in marketing analytics, Tiffany effortlessly combines quantitative and qualitative analysis to guide our projects in the right direction.

Her timely and accurate insights have helped us make informed decisions about UX and product direction, always uncovering what our customers truly need.

Beyond her professional skills, Tiffany’s positive attitude and enthusiasm make her a delight to work with.Tiffany is a true asset to any team, and I’m grateful to have had the chance to collaborate with her."

Chiaki Osaka,

Director of Product

"Many company and product decisions were made thanks to Tiffany's contributions throughout the years.
Tiffany consistently provided comprehensive insights as well as a viewpoint and was extremely proactive in identifying areas of investigation with the product management team. Her thoroughness and attention to detail were very apparent in all aspects of her work.

Not only is Tiffany a strong researcher, she is also a great team player!

I highly recommend Tiffany on any team, especially user-centric and product driven teams. She would be a strong asset to anyone building out a strong product team."

Tank Mori,

VP of Product

"At Mercari, Tiffany proved herself as a researcher with a rare blend of product intuition and research excellence, consistently delivering impactful results under various constraints.

Tiffany's creativity set her apart. She experimented with different formats for delivering research findings, creating some of the most memorable presentations using storyboards, comics, and infographics. Her innovative approach made complex data accessible and engaging for all stakeholders."

Carlo Besozzi,

Sr. Director of Design

"Tiffany never fails to find creative and innovative ways to integrate user research into a product’s life cycle in order to drive any project she’s assigned to forward successfully. Even with the most limited time constraints and resources, she consistently seeks opportunities to provide the working team with invaluable user insights and enable the team to build a user-centric product.

Over her years at Mercari, she has earned the trust of her project partners as well as cross-functional partners - and this allows her to increasingly expand her influence within the organization."

Michelle Handoyo,

UX Design Manager

"Tiffany is an amazing UX Researcher with an incredible ability to distill highly complex and ambiguous research requests down to the key business problems that need to be solved. Tiffany's mixed methods skill set allows her to think through research problems from multiple angles and pull together the best methodology and research plan that offers the greatest impact to the business. While working with Tiffany, I was consistently in awe of her ability to deliver on complex research requests while working through resource and timeline constraints - there is no research problem or scenario that is too challenging for Tiffany to work through.

Tiffany also brings such a positive and enthusiastic personality to the team environment. She is a joy to work with and any team would be lucky to have her on board. I can't recommend Tiffany highly enough and hope to get the chance to work with her again in the future."

John Balich,

Market Researcher

"What I love most about working with Tiffany is her creativity, partnership, and positivity. Tiffany is never afraid to try new research methods and often finds unique ways to encourage stakeholder engagement.

A few fun examples that come to mind are a podcast-style share out she did highlighting navigation opportunities, and an ideation workshop where we split into teams to internalize different user segments’ perspectives by watching curated interview clips. Her work has been a guiding light for so many highly complex projects at Mercari, leading the team every step of the way from vague concepts through execution and iteration. She also took a special interest in information architecture, and has spearheaded a growing body of research that stands as some of the most rigorous and impactful research conducted to date. Tiffany is a talented researcher, a valued thought partner, and a strong asset to our team."

Megan McMahon,

Senior UX Researcher

"Tiffany is a skilled researcher, collaborator, and teammate, and her positive energy uplifts every group she works with. I have had the pleasure of working alongside her on the UXR team at Mercari, watching her tackle a breadth of both strategic and tactical research initiatives.

She is always quick to execute and deliver on fast-paced projects. When initiatives are ambiguous, Tiffany is persistent and jumps right in to make sense of the problem space. She also never hesitates to answer questions, provide feedback, or share resources. Tiffany is a valued team member that I'm so grateful to learn from."

Lena Chang,

Sr. UX Researcher

"Tiffany's work is always actionable for product and even non-design teams. The research Tiffany lead absolutely always lead to everyone having a clear understanding of issues and practical next steps; I absolutely do not take that for granted.

It's no exaggeration to say that without Tiffany, many of my projects would have flopped. Her insights and diligence were crucial to our success. I don't know what I'll do without her, and I'm extremely jealous of whoever gets to work with her next."

Riley Masunaga,

Product Manager

"Anyone would be fortunate to have Tiffany on their team. Tiffany sets the example for a Senior UX researcher with her unwavering commitment to our users' needs, ability to heavily influence UX design and product decisions, and exceptional partnership skills.

What I also admire about Tiffany is her fearless advocacy for user needs and her willingness to challenge the status quo, ask the right questions, and influence product leadership. Her advocacy for user-centric design is consistently supported by thorough research insights. I highly recommend Tiffany as she would be a tremendous asset to any team!"

Briana Bui,

UX Designer